Who does what?

New Order re clearing up after your dog

Public Notice

A Public Spaces Protection Order has been implemented across the whole of Broadland District requiring those in charge of dogs to clear up after them on all land open to the public.

The order is in effect as of 1st March 2019.

The Order applies to the following land:

All roads and highways

Public footpaths and verges

Woodland

Heath

Sports and recreations grounds

Parks and public open spaces

Agricultural land and common land (unless the land owner has expressed permission to the contrary)

The maximum penalty for failing to comply with the order is £1,000 and the fixed penalty notice is £100.

A copy of the order can be viewed via the Council’s website: www.broadland.gov.uk. Please telephone the Environmental Health Department on 01603 430488 for queries relating to any aspect of the Order.                   Email: [email protected]

Warm Homes Fund

Grants are available for installing central heating for the first time;

WHF leaflet

Universal credit

Universal Credit is being rolled out in the Broadland area.

You can find out more, and get help at:

Broadland District Council

Universal Credit helpline
Telephone: 0800 328 9344
Welsh language (make a claim): 0800 012 1888
Welsh language (report changes): 0800 328 1744
Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm

Norfolk Citizens Advice Bureau (Norwich) may be able to offer advice and support to universal credit claimants who have problems.

Local Police Inspector

The following is a Police Connect message.
I am Lisa Hooper and I am one of the two Local Policing Inspectors for the Broadland District. I am based at Sprowston and I am responsible for the delivery of local policing to the communities of Sprowston, Old Catton, Acle, Wroxham, Blofield, Brundall, Lingwood, Rackheath and of course all the smaller villages around them!

I have been a police officer for 21 years, and have prior to coming to Broadland I had been the Local Policing Inspector for Norwich City Centre, Thorpe Hamlet and Mile Cross. I have only recently moved out of the Broadland area myself, and most of my family live here so I know it well, and it is important to me that local communities are very satisfied with the policing they receive.

Broadland is home to around 126,000 people and my mission is to ensure you receive a first class service when you need us, and also to make sure we are dealing with the local issues which cause you the most concern. We have Safer Neighbourhood Action Panels covering every town and village, so there is always an opportunity for people to get in touch with us and tell us about the things that are happening locally so that we and our partners can work together to ensure Broadland remains one of the safest and happiest places to live in the UK. If you want to get in touch with us you can email us at [email protected], [email protected] and [email protected] You can follow us on Facebook and Twitter @BroadlandPolice or you can call 101 and ask to speak to Engagement Officer PC Andy Mason or the local Beat Manager

Appointments system at Acle Medical Centre

Details of the new appointments system are available here

Who does what?

Broadland District Council is responsible for domestic waste collection, street cleaning, most street-litter bins, street nameplates, planning matters, council tax collection and housing advice. Their website is here

Norfolk County Council is responsible for maintenance of roads and footpaths, schools, libraries, waste recycling centres and social care. Their website is here

101: Police non-emergency number

Norfolk Constabulary is supporting a Home Office campaign reminding the public that they should call 101 if they need to contact their local police for non-emergency issues.

More than three quarters of 999 calls received by the police are for non-emergencies, such as people reporting crimes that are no longer in progress (for example discovering that their home has been burgled or their vehicle has been stolen), or wanting to discuss anti-social behaviour in their local area.

101 is an easy-to-remember number for the public to call the police, and is designed to reduce the number of non-emergency 999 calls. This allows the police to respond more quickly to genuine emergencies, such as when someone is in immediate danger, a crime is happening right now, or a suspect for a serious crime is nearby.

 

Launched in 2012, 101 covers all police forces across the UK and has replaced individual forces’ local numbers. A call to 101 costs just 15 pence no matter how long your call is. Not only is this cheaper than some forces’ local numbers, the single rate for every call means you know exactly how much your call will cost.

UK Power Networks – assistance during powercuts

Do you need extra support during a power cut or do you know someone else that would need extra support? If so, sign up to our free register.

By joining the register, you will receive:
✔ A priority phone number that you can call 24 hours a day and regular updates until your power is back on
✔ A welcome pack with useful advice about preparing for a power cut
✔ Regular text message updates if you text ‘Power’ followed by your postcode to 80876
✔ Extra support from the British Red Cross

Who can apply
• Customers who are dependent on medical equipment
• Customers who are chronically ill
• Customers with a disability
• Customers who are visually impaired or blind
• Customers who are hearing impaired or deaf
• Elderly customers
• A nursing or residential home
• Customers with young babies in household
• Any other case that you would like us to consider

Click here to register

In case of Flooding

Problem Contact
If your property is flooding internally (i.e. into the house, not garages, sheds, driveways, gardens etc) or you feeling you are in danger. Norfolk Fire & Rescue Service on 999
If sewers or drains are overwhelmed causing internal property flooding. Anglian Water on 03457 145 145
If roads or pavements are flooded. Norfolk County Council Highways on 0344 800 8020

 

Handyperson+ Service

The new Handyperson+ Service can carry out a range of small household repairs and minor adaptations to qualifying residents in the Broadland district.

A trained handyperson can assist and enable beneficiaries to live independently. The service includes access to a range of household checks to ensure the beneficiaries safety and warmth.  The handyperson will also provide information, advice and guidance and can support and refer the beneficiary to other help available e.g. community activities, home help and companionship services, advocacy, benefit claims, health and legal services or financial management.

Who’s it for?

The service is available for anyone over 65 years old but will be specifically promoted to older people with long-term health conditions including those diagnosed with dementia.

How much does it cost?

  • It’s free to those on means tested benefits
  • If you’re not in receipt of means tested benefits, the charge will be £15 per hour, up to a maximum of £30 per visit
  • Materials will be charged for unless grant eligible

what to do next…

  • Contact the Private Sector Housing Team at Broadland District Council to find out whether your job qualifies for the scheme
    • If you qualify we will log your call
    • You will then be contacted to arrange a suitable time to assess your job and, if the materials are available, carry out the work

further information

Basic maintenance jobs include:

  • Exterior works eg. clearing out single storey guttering
  • Low level maintenance work of fixtures and fittings eg. putting up a shelf, fixing a sticking door, changing a light bulb, installing curtain rails or assembling furniture
  • Basic repairs eg. fixing a dripping tap or replacing broken toilet seat
  • Decorating eg. minor paint work
  • Insulation eg. draught proofing or installing a hot water tank jacket
  • We can arrange free home fire risk assessments and smoke alarm fitting
  • Minor aids and adaptations eg. fitting hand grab rails, keysafes, providing access ramps and some assistance technology
  • The advice and installation of care communication equipment, which provide a 24 hour monitoring service for added peace of mind

external links

age uk norfolk

contact BDC

Private Sector Housing Team
Broadland District Council
Thorpe Lodge
1 Yarmouth Road
Thorpe St Andrew
Norwich NR7 0DU
tel: 01603 430518
fax: 01603 430616
email: [email protected]